Can I leave a wheelchair in the trunk?
Yes, but the size has to be within Length/120cm, Depth/32cm,Height/109cm,Weight/20kg and it can be folded or placed sideways. If a passenger on a wheelchair is not able to move on his/her own, please travel with someone who can support.（There will be costs for the traveling companion,too.)
Is there any discount for disabled people,round-trip,etc?
No, there is not.
Do you have any rules on the bus?
*Please refrain from talking in a loud voice not to disturb others.
*You can eat and drink in the bus, but please do not disturb other customers.
*Smoking is prohibited.
*Talking on the mobile phone is prohibited and please set it to silent. And please use earphones when listening to music or watching movies.
Can I get on the bus with my ski/snowboard boots on?
It can be dangerous so please take your boots off when getting on the bus. The driver might ask you to get off the bus if you keep wearing them.
What should I do if I leave my stuff on the bus?
Please contact Hokkaido Access Network and let the staff know your name and bus# you were on and the date you used the bus. If lost article has been found, it will be sent to your designated address by mail. Please be responsible for all the fees related to delivery.