NO seats will be assigned so please sit anywhere you like. There might be a case that we make a seating chart, however, we won’t take any request for it.

There is no rule but you might not be able to bring extra - large luggage.

Yes, but the size has to be within Length/120cm, Depth/32cm,Height/109cm,Weight/20kg and it can be folded or placed sideways. If a passenger on a wheelchair is not able to move on his/her own, please travel with someone who can support.（There will be costs for the traveling companion,too.)

No, there is not.

*Please refrain from talking in a loud voice not to disturb others.

*You can eat and drink in the bus, but please do not disturb other customers.

*Smoking is prohibited.

*Talking on the mobile phone is prohibited and please set it to silent. And please use earphones when listening to music or watching movies.

Please contact Hokkaido Access Network and let the staff know your name and bus# you were on and the date you used the bus. If lost article has been found, it will be sent to your designated address by mail. Please be responsible for all the fees related to delivery.

Please come to the meeting point 10 min. (15min. at the airport) prior to the departure time as requested when you made a reservation. You can check in at our counter or by the driver so please let them know your name. Please check Meeting Point List

They are not equipped on the bus. We have a toilet break according to the schedule so please check before joining your tour.

You can leave anywhere if it is a drop-off point in the tour. Please let Hokkaido Access Network or the driver know beforehand. Please understand that you won’t get any discount due to the change and won’t be able to get off at any pick-up point or get on at any drop-off point.

You can book any bus/tour by 9 days prior to departure. (Please note that some tours may have the setting for a minimum number of participants or the fixed number of participants.) After that, you can book if there are available seats by 1 day (by 18:00) prior to departure.

Reservation is required for all the buses. We will stop at only the pick-up/drop-off points being booked.

No,we won’t take any request for it.

There might be a security setting when receiving e-mails so you will maybe find it in the junk mail box. Please check. If you can not find anything, please let us know by call or e-mail (You perhaps haven't completed your reservation etc.).

Error parts are shown in red (Access time is maybe short to catch a bus, you missed filling in one of the required parts etc.). Please check.

Please write down the name, provision for the receipt and your address that you would like to receive it by mail in remarks when booking. We will send it after confirming your payment.

You will receive refund through Paypal or Alipay. It will be the customer's responsibility for the settlement fee on Paypal/Alipay refund.

Please give us a call or use this link:Inquiry

We won’t be able to take any request about changing your travel date or the bus(tour). Please cancel the current reservation and make a new one. Therefore, relevant cancellation fee and the fee for the new reservation will be applied. Please check Cancellation Policy below: Modification and Cancellation

You can pay by Paypal or Alipay or WeChat Pay.

When using Alipay, registration will be required.
When using WeChat Pay, registrarion and install an App will be required.

If you choose Paypal, you can use your credit card for payment from overseas as well and your Paypal account is not required. If you don't have the account, please click "Create an Account" on the Paypal website. You can make payment without registration.