If you wish to make any changes or cancellations, please contact us by email or phone through the representative (contract holder) only.
※ Changes or cancellations requested by anyone other than the representative cannot be accepted.

Please note that cancellations by phone are accepted only during business hours.
Office Hours Open : 9:00 Close : 18:00 (Open all year round)

For cancellations by email, the date on which the email is received will be regarded as the cancellation date.
For any changes or cancellations on the day before or the day of departure, please contact us by phone.

Please also note that any bank transfer fees incurred for refunds will be borne by the customer.

If you wish to change your bus service or travel date within 7 days prior to the departure date, your existing reservation must first be canceled and a new reservation must then be made.

Please note that the cancellation fees shown in the table below, as well as the new tour fare, will apply.

We make each travel contract with a traveler by every tour code or service No. Even if the traveler applies for some tours (service No.) at the same time, the contract would not be formed between the time when the first tour has ended and the time when the second tour starts (This applies to service No. as well). Please note that we will compensate damages the traveler has suffered on this contract base (Please read "Standard Form Travel Agent Contract" about compensation etc.).