Modification and Cancellation
If you want to change or cancel, please be sure to contact from the representative (contract person) by e-mail or telephone.
We cannot accept change or cancel requests from anyone other than the representative.
In phone, please call us during this company's business days and business hours.
Business hours 9:00～18:00(open 365 days)
When we take modification and cancellation by e-mail or FAX off business hours, we regards received date of cancellation.
If you'd like to cancel your reservation of that day, please call us directly.
If you would like to make some change on your booking details such as a tour code and travel date 7 days prior to your departure, please cancel your current booking first then make a new booking. So please check each cancellation fee below.
Please note you are responsible for all bank charges related to the sending of payment.
| Day of cancellation | From 7 to 2 days prior to travel departure | The day before travel departure | The departure date (Before the trip started) | After the tour has commenced |
|---|---|---|---|---|
| Cancellation fee rate | 30% | 40% | 50% | 100% |
Standard Form Travel Agent Contract (General Terms and Conditions)
We make each travel contract with a traveler by every tour code or service No. Even if the traveler applies for some tours (service No.) at the same time, the contract would not be formed between the time when the first tour has ended and the time when the second tour starts (This applies to service No. as well). Please note that we will compensate damages the traveler has suffered on this contract base (Please read "Standard Form Travel Agent Contract" about compensation etc.).
