Otaru⇔Kiroro Resort

【Tour fare per person / one-way】

Adult 900JPY Child 500JPY

[Adult] 12 years old and over.  [Child] 3 years old - 11 years old.  [Infant] Under 3 years old. *free of charge/ No seat.

  ■ Minimum number of passengers : 1 person.  ■ Without tour conductor.   ■ Without Bus conductor.

Otaru⇒Kiroro Resort

■Service Period :
Low Season
23rd Nov.2018 - 14th Dec.2018, 1st Apr.2019 - 6th May 2019
High Season
15th Dec.2018 - 31st Mar.2019

■Service Date : The bus runs everyday during the above period.

*Please note that the Operation schedule varies depending on the period.

Please note that meeting points are different from the ones for Hokkaido Resort Liner.
≪Meeting Point≫
■Authent Hotel Otaru:In front of Hotel Entrance
■Hotel Nord Otaru:In front of Hotel Entrance
■Grand Park Otaru :In front of Hotel Entrance
■Otaru Chikko Station:Outside the station-North Square *Please be aware that it is not inside the station.

The bus comes to each designated meeting point so please come to the meeting point where the bus stops. Please also be aware that you will come to the entrance of each hotel(outside),not in the lobby.

Kiroro Resort⇒Otaru

■Service Period :
Low Season
23rd Nov.2018 - 14th Dec.2018, 1st Apr.2019 - 6th May 2019
High Season
15th Dec.2018 - 31st Mar.2019

■Service Date : The bus runs everyday during the above period.

*Please note that the Operation schedule varies depending on the period.

Please note that meeting points are different from the ones for Hokkaido Resort Liner.
≪Meering Point≫
■The Kiroro, a Tribute Portfolio Hotel, Hokkaido : In front of Hotel Entrance bus stop #3
■Sheraton Hokkaido Kiroro Resort : In front of Hotel Entrance
■Kiroro Mountain Center:In front of Mountain Center Bus Stop

The bus comes to each designated meeting point so please come to the meeting point where the bus stops. Please also be aware that you will come to the entrance of each hotel(outside),not in the lobby.

Information & Notes

*If you make a day trip to Kiroro Ski Resort, getting on and off at Kiroro Mountain Center is convenient.
*Reservation is required. Please make a reservation by 9 days prior to departure. Please note that reservation reception will be closed as soon as the bus is fully booked.
*Online booking is open by 20:00, the day before departure as long as there are available seats. 
*The bus will leave on time even if some passengers with reservations are not at the appointed waiting area.
*Depending on road/weather conditions, a tour might be delayed or cancelled.
*A direct bus service. Please get on after you finish using the toilet etc.
*Bringing dangerous goods into the car is prohibited.
*We don't allow those who are drunk to get on the bus.
*Other notes are located in the【Information & Notes for all the tours】. Please read thoroughly before make a reservation.

【Operating Bus Company】
#1601・#1602・#1603・#1605・#1606・#1608・#1609:Hokkaido Heart Bus
#1604・#1607:AIR Co.,Ltd.

Travel Classification : Subscription Type Package Tour

Travel Planning & Implementation : Hokkaido Access Network Co.,Ltd.
Hokkaido Governor Registration Tourism Industry No.2-485
Domestic Travel Service Supervisor Shohei Oyama

Information & Notes for all the tours * please read this before you make a reservation.

Meeting Time

  • *Please come to the meeting point 10 min prior to your departure and 15 min prior to your departure if you are departing from the airport.
  • *About the meeting time, please make sure to come to the meeting point. The bus won’t wait for passengers who haven’t arrived before the departure time. We treat those passengers as non-participants without any notice.
  • *All courses require a reservation. The bus will not make stops at places where there is no reservation(several areas).
  • *Please check your meeting point before your departure date.

Find the list of all the meeting points

Cancellation Policy

We can accept modification or cancellation by e-mail or telephone and FAX.
In case of by telephone, please call us during our business days and business hours.
Business hours 9:00~18:00(open 365 days)
When we take modification and cancellation by e-mail or FAX off business hours, we regards received date of cancellation.
If you'd like to cancel your reservation of that day, please call us directly.

If you would like to make some change on your booking details such as a tour code and travel date 7 days prior to your departure, please cancel your current booking first then make a new booking. So please check each cancellation fee below.

Please note you are responsible for all bank charges related to the sending of payment.

Day of cancellation From 7 to 2 days prior to travel departure The day before travel departure Your departure date
(Before beginning trip)
After the tour has commenced
Cancellation fee rate 30% 40% 50% 100%

Operation and Terms of Service

In case of bad weather/road conditions etc.

  • *When a flight schedule has been changed or delayed, the bus schedule also might be changed. If you miss your bus due to the delay or cancellation of your flight, you will be checked in for the next available bus or other transport options will be introduced. Please note that we are not responsible for securing other transport for you etc.
  • *When we find it hard to drive you to the airport on time, we might drop you off at the nearest train station or introduce other transport option. Please note that you will cover the extra fee.
  • *Depending on road/weather conditions, a tour might be delayed or cancelled. Other transport options might be introduced but please note that you will cover the extra fee. We are also not responsible if we can’t drive you to the airport on time to catch your flight under inevitable circumstances.

Vehicle

  • *Bus or taxi will be operating, depending on the number of passengers.

Notes

  • *Smoking is not allowed on the bus.
  • *Please be seated anywhere you like. However, we might ask you to take a seat on an allocated seat when the bus is full.
  • *Please refrain from talking on the phone on the bus.
  • *Please make sure to fasten your seatbelt.
  • *Please take off your ski or snowboard boots on the bus.
  • *We can keep a set of ski equipment and one luggage in a trunk of the bus per person.
  • *Please be considerate and try not to disturb others.

Others

  • *Please note that the bus might pass facilities in the tour schedule or visit other facilities instead when closed.
  • *When booking Ski Bus, only a customer who stays in the Departure or Arrival area can reserve these tours.

Travel Contract

  • *We make each travel contract with a traveler by every tour code or service No. Even if the traveler applies for some tours (service No.) at the same time, the contract would not be formed between the time when the first tour has ended and the time when the second tour starts (This applies to service No. as well). Please note that we will compensate damages the traveler has suffered on this contract base (Please read “Standard Form Travel Agent Contract” about compensation etc.).